1. Our Commitment
At Appvy, we believe you should only pay for something that genuinely delivers value. That's why we offer a clear and fair refund policy for all our digital products and subscriptions.
2. Subscription Products — 7-Day Money-Back Guarantee
All subscription-based products sold by Appvy are covered by a 7-day money-back guarantee from the date of your initial purchase. If you are not satisfied for any reason within this period, you are entitled to a full refund — no questions asked.
To request a refund within the guarantee window, simply contact us at support@appvy.online with your purchase details.
3. One-Time Digital Products
For one-time purchases (e.g., standalone infoapps, digital guides, or course access), we offer a 7-day refund window from the date of purchase. Refunds for one-time products are evaluated on a case-by-case basis but are generally approved if:
- The product did not function as described.
- There was a technical issue that prevented access or use.
- The purchase was made in error (duplicate purchase or unauthorized transaction).
4. How to Request a Refund
Contact our support team
Email support@appvy.online with the subject line "Refund Request" and include your name, email address used for purchase, and the product name.
We review your request
Our team will respond within 2 business days to confirm receipt and process your request.
Refund is issued
Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card provider.
5. Exceptions
Refunds will not be issued in the following situations:
- Requests submitted after the 7-day guarantee window has passed.
- Accounts that have already received a refund for the same product.
- Cases of suspected fraud or abuse of our refund policy.
6. Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting support. Cancellation stops future billing immediately. No partial refunds are issued for unused days within a billing period after the 7-day guarantee window has passed.
7. Contact
For refund requests or billing questions, contact us at support@appvy.online or visit our contact page. We aim to resolve all issues within 2 business days.